JEWELLERY CARE & WARRANTY

JEWELLERY CARE

At Zoe Austin we take pride in providing you with high-quality sterling silver jewellery.

In order to keep your jewellery looking beautiful here are a few tips we live by:

  • Remove jewellery before showering, swimming, sleeping, exercising, cleaning or taking part in physical activity
  • Avoid direct contact with perfume, hair spray or any harsh chemicals
  • Items should be stored separately to avoid any accidental damage or scratching
  • Use polishing cloths regularly to keep your jewellery in good condition
  • If your jewellery requires further cleaning, use mild soap, warm water and a soft cloth. Rinse with clean water and pat dry. 

ZOE AUSTIN WARRANTY POLICY

All Zoe Austin jewellery pieces are covered under a 12-month warranty.

This warranty covers manufacturing faults only. It does not cover damages caused by accident, neglect, misuse, general wear and tear or failure to follow the product care instructions found on our website.

The brands we stock, including other jewellery brands and watch brands have their own warranty time frames and guidelines. 

If you would like to send back an item under warranty, please contact us directly regarding your matter. We will look at warranty claims individually and it is of our own discretion whether the item will be exchanged or refunded under warranty. 

Email: craigieburn@zoeaustin.com.au

Phone: 03 93082701

Please note that the warranty begins from the date of purchase.